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What They’re Saying
- ken on Stop Junk Characters ‘â€TM’ from Appearing Instead of an Apostrophe
- The McAllen Metro -Directory of the tried and trusted | Derivations of Thought on The McAllen Metro -Directory of the tried and trusted
- Mirabella on Stop Junk Characters ‘â€TM’ from Appearing Instead of an Apostrophe
- Supervision Q & A with Ivan Silva – Issues with Listening Styles and Attention Spans | Derivations of Thought on Supervision Q & A with Ivan Silva – Issues with Listening Styles and Attention Spans
- Supervision Q & A with Ivan Silva – Issues with Listening Styles and Attention Spans | Luis Rocks | Derivations of Thought on Supervision Q & A with Ivan Silva – Issues with Listening Styles and Attention Spans
What I’ve Said
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Blogroll
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Author Archives: Luis
Open the Door and REALLY Listen
No one knows the issues like those on the front lines. From a management standpoint sometimes shutting up long enough to listen can really go a long way; however, this is often not an option for the grumpier, or old-school … Continue reading
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Always Trying to Get Answers? Don’t Shoot the Receptionist.
I love the look on people’s faces when they walk into a reception area and are trying to get some attention… only to find that they won’t be seen. It’s always an awkward moment for just about everyone involved. I … Continue reading
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Tagged blog-a-day, business, communication issues, gatekeeper, management, workplace
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5 Customer Service Mistakes that Absolutely Tick Me OFF!
Everyone has had a terrible experience with a business or organization. There’s no way to avoid them, but some of them are quite common. Here’s the top five customer service mistakes that absolutely tick me off. 1. Exaggeration. Dealing with … Continue reading
A Look at Whataburger –Beyond the Food, into the Brand
Whataburger is often the target of my tweets, blog posts, [dry] jokes, and general fast food admiration. From an every-day consumer point of view Whataburger is simply good food made “just like you like it.” But there’s more to the … Continue reading
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Tagged blog-a-day, branding, commercial, corporate, food, image, Marketing, spring break, target audience, tc, texas, Whataburger
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Spring Break Blog-A-Day
Being a full-time student really puts me in a horrible position in terms of the amount of time I can devote to blogging. While I can get on here and blog about the latest thing to tickle my fancy, I … Continue reading
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Tagged Advertising, blog-a-day, commercial, Marketing, spring break, target audience, tc, tv, twitter, Whataburger
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