Category Archives: blog-a-day

40 Minute Drive for some Chicken: A Lesson in Brand Loyalty.

Posted on March 20, 2009 by Luis

Up until about a few years ago my family had a favorite place to go out and eat in McAllen, Peso Bills on north 10th. The restaurant started off as “Bonanza,” and years later transitioned into “Peso Bills.” For years … Continue reading →

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When Side Projects Should Die a Natural Death

Posted on March 19, 2009 by Luis

Throughout the years I’ve started numerous online side-projects and the bulk of them are no longer around, and no longer in mind. Given the fact that I can code, design, and promote my work myself, there is really nothing holding … Continue reading →

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Open the Door and REALLY Listen

Posted on March 18, 2009 by Luis

No one knows the issues like those on the front lines. From a management standpoint sometimes shutting up long enough to listen can really go a long way; however, this is often not an option for the grumpier, or old-school … Continue reading →

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Always Trying to Get Answers? Don’t Shoot the Receptionist.

Posted on March 17, 2009 by Luis

I love the look on people’s faces when they walk into a reception area and are trying to get some attention… only to find that they won’t be seen. It’s always an awkward moment for just about everyone involved. I … Continue reading →

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5 Customer Service Mistakes that Absolutely Tick Me OFF!

Posted on March 16, 2009 by Luis

Everyone has had a terrible experience with a business or organization. There’s no way to avoid them, but some of them are quite common. Here’s the top five customer service mistakes that absolutely tick me off. 1. Exaggeration. Dealing with … Continue reading →

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