The importance of two-way communication in PR

Two-way communication –in simplest form, is a dialogue between sender and reviser. It allows for messages to be adapted to the situation and reaction of the receiver, and allows for a relationship to form, as opposed to one-way communication in which the sender is blind to timely reactions.

The importance of two-way communication comes in the form of a dialogue. With discourse of course comes information (feedback), which can serve as a guide during further discussions, decisions and can establish a positive tone and mutual respect. PR practitioners engage with an ever-changing, ever-connected, always-informed audience, and a two-way connection can ease a lot of technological growing pains and build strong brands and relationships.

The eight basic elements of a PR plan

Putting together an effective PR plan can be like pulling teeth, but often times it is best to stand back and take a wide and hard look at what you are doing in relation to what you are trying to get done. As a rule of thumb, following the 8 elements gets you on the right path.

1) Situation: What is the problem, and what is desired?

2) Objectives: The specific set of actions the need to happen to create the change.

3) Audience: One must figure out who can supply what is needed.

4) Strategy: The over-arching themes and approaches will be used.

5) Tactics: Are the formation of smaller portions of the strategy –how it gets done.

6) Calendar/ timetable: A set of dates and deadline with goals to be reached by them in order to fully implement the campaign efficiently and effectively.

7) Budget: Both a means, and a guide to what strategies and tactics are feasible.

8 ) Evaluation: A set of benchmarks that should be set in place during the campaign planning process, which are to be used after (and sometimes during,) a campaign that is in full swing.

Framing Theory

Framing Theory is inter-related to Agenda-setting theory, but specifically, the theory is related to how certain facts and themes are chosen to lead a message as its foundation. It is important to recognize the impact of framing during the dissemination of information on the part of news outlets, political or activist campaigns and the like.  The theory, lays the table for phenomena such as Mean-world Syndrome, in which the medias portrayal shaped perceptions about any given matter.

Factors of persuasive communication

In order to craft a well-formulated persuasive message, a practitioner must always keep all factors in mind throughout the formation and dissemination period of a campaign.

The eight factors of persuasive communication are:

1) Audience analysis, one must know not only the demographics of a message receiver, but their beliefs, attitudes, concerns and lifestyles, in other words, their values.

2) Source credibility, without credibility it is obvious that a message will not gain any real, or meaningful, traction.

3) Appeal to self- interest simply means that a message –if to carry clout,  must appeal to an audiences economic or physiological needs.

4) Clarity of message, a clear and concise message is a must, people have to know what they’re being told in terms they understand.

5) Timing and context,  a message has to be appropriate in the way it is formulated, and the delivery must be on par with the societal norms and current events, for example, after 9/11/2001,  there was a rush to get any messages that may be deemed as incentive off the air.

6) Audience participation,  is important in the age of crass-roots organizational movements, if a message can get a large following or active supporters, it is likely to help convey a strong message with –at least seemingly, large support.

7) Suggestions for action, much like audience participation, help mobilize change and support by means of a call to action.

8 ) Content and structure of messages lends itself to a broad set of techniques that can be used to persuade, be it drama, stats, examples,  endorsements –or my personal favorite, the emotional appeal.

Agenda-setting Theory

Agenda-setting Theory is a theory that is alive and well in modern day public relations, just about any modern-day PR practitioner would be hard-pressed not to agree that agenda setting is a risk –and if approached properly, in my opinion, an asset.

During the formation of the theory, Max McCombs and Don Shaw argued that media content sets the agenda for public discussion. As the theory has matured and others have added to it, it has become clear that the media through either sheer coverage, second- level agenda- setting effects –such as the airing of opinions of opinion-leaders, or by conveying sentiments related to a story or set of stories.

An emphasis that I like to make when discussing this theory is the opportunity is may present to a practitioner. While one can not get ahead of a story all the time, a skilled and informed practitioner can curve ahead of a message and formulate a message that is shaped in a way that may fall into the fold of the news cycle in a positive light.

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