The importance of two-way communication in PR

Two-way communication –in simplest form, is a dialogue between sender and reviser. It allows for messages to be adapted to the situation and reaction of the receiver, and allows for a relationship to form, as opposed to one-way communication in which the sender is blind to timely reactions.

The importance of two-way communication comes in the form of a dialogue. With discourse of course comes information (feedback), which can serve as a guide during further discussions, decisions and can establish a positive tone and mutual respect. PR practitioners engage with an ever-changing, ever-connected, always-informed audience, and a two-way connection can ease a lot of technological growing pains and build strong brands and relationships.

The eight basic elements of a PR plan

Putting together an effective PR plan can be like pulling teeth, but often times it is best to stand back and take a wide and hard look at what you are doing in relation to what you are trying to get done. As a rule of thumb, following the 8 elements gets you on the right path.

1) Situation: What is the problem, and what is desired?

2) Objectives: The specific set of actions the need to happen to create the change.

3) Audience: One must figure out who can supply what is needed.

4) Strategy: The over-arching themes and approaches will be used.

5) Tactics: Are the formation of smaller portions of the strategy –how it gets done.

6) Calendar/ timetable: A set of dates and deadline with goals to be reached by them in order to fully implement the campaign efficiently and effectively.

7) Budget: Both a means, and a guide to what strategies and tactics are feasible.

8 ) Evaluation: A set of benchmarks that should be set in place during the campaign planning process, which are to be used after (and sometimes during,) a campaign that is in full swing.

PR: A series of informed and conscious actions

Because pubic relations are a series of informed and conscious actions, it is important to have a simplified outline to get things done, RACE is the basic outline of just that. Research, Action, Communication, Evaluation.

We all need to know where we are to figure out how to get where we’re going; the research portion of a PR campaign does just that. It provides a base to stand on using information on sales, perception, awareness, and just about anything related to a PR campaign at its infancy.

The Action portion put pencil to paper and sets a plan into formation. “How exactly do we get where we want to be?” is the question at the forefront, what will change, and what will it accomplish.

Communication is the key to putting the plans in motion; this means weighing options on which strategies and tactics are feasible and available –and then setting them in motion.

R.A.C.E. is the easy to remember acronym for the process of public relations: Research, action, communication, and evaluation. It is the complete cycle from identifying the problem or situation through careful research, which leads into planning a mode of action, and then execution and evaluation which can lead back to the analysis/research portion –starting the cycle again if need be.

 

Factors of persuasive communication

In order to craft a well-formulated persuasive message, a practitioner must always keep all factors in mind throughout the formation and dissemination period of a campaign.

The eight factors of persuasive communication are:

1) Audience analysis, one must know not only the demographics of a message receiver, but their beliefs, attitudes, concerns and lifestyles, in other words, their values.

2) Source credibility, without credibility it is obvious that a message will not gain any real, or meaningful, traction.

3) Appeal to self- interest simply means that a message –if to carry clout,  must appeal to an audiences economic or physiological needs.

4) Clarity of message, a clear and concise message is a must, people have to know what they’re being told in terms they understand.

5) Timing and context,  a message has to be appropriate in the way it is formulated, and the delivery must be on par with the societal norms and current events, for example, after 9/11/2001,  there was a rush to get any messages that may be deemed as incentive off the air.

6) Audience participation,  is important in the age of crass-roots organizational movements, if a message can get a large following or active supporters, it is likely to help convey a strong message with –at least seemingly, large support.

7) Suggestions for action, much like audience participation, help mobilize change and support by means of a call to action.

8 ) Content and structure of messages lends itself to a broad set of techniques that can be used to persuade, be it drama, stats, examples,  endorsements –or my personal favorite, the emotional appeal.

The evolution of the PR practitioner

In recent years we have seen an evolution in the way PR practitioners engage with the public, and how they engage with those within their organization(s). PR practitioners have come into the boardrooms, opposed to times past when they were sent memos when things are fine and were essentially called upon on only when things had gone awry. Public relations personnel have found a place at the head of the table as organization have found that their role is more significant and intrinsically valuable at the decision making process. Information and decisions are informed by the role of the PR professional. The role given to them in the past was simply to go out and relay information to the public-the newsletter or yearly update.

They are now an integral part of their organization. The newfound openness has helped practitioners become more engaged within the organization –and more importantly, with the public. The new role allows not only those in PR but the organization as a whole to have more impact and be more effective in both internal and external interactions.

Practitioners are now more openly and speedily (with the use of technology,) able to honestly and knowledgeably get a message to the masses. The art of being a silver-tonged PR practitioner is still well in use, but there is a higher emphasis on moral responsibility. The change of roles and directives removes the stigma of being a spin-doctor to that of being conscientious and ethical in the manner of doing business from the top down.

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